Telehealth set up

Before the session, ensure you have the supported browser available. If you like you can also check the camera and microphone access but when the call starts it will prompt you to provide permission for the video and microphone - click 'Allow'.

If you accidentally clicked 'cancel' when the Telehealth asked to provide your 'Microphone and Camera' permissions, exit the browser/call and click the telehealth link again from your appointment confirmation/reminder.

Here is some more information on those few checkpoints when using Tacklit telehealth;

1. Camera and Microphone access
2. Permission Pop up
3. Supported Browsers
4. Didn't 'allow' the permissions

1.Camera and Microphone access

If it's your first time using Tacklit Telehealth on a particular device, you may need to give permission to your camera and microphone to access Tacklit telehealth successfully.

• You can check this in your browser settings.
• Go to your browser settings, and search for either camera or microphone.
• Once you find the camera or microphone settings, make sure they are turned on.

Please note that all browsers display information differently, and you may need to search your browser settings for either 'camera' or 'microphone' to find these settings.

See below a screenshot from Google chrome, showing the camera and microphone permission settings.

If you click Microphone, it shows you the page below.

You can see below that the current setting is: 'Sites can ask to use your microphone'.

This is the correct setting for Telehealth.

2.Permission pop up

When the Tacklit Telehealth call begins, you may see a pop-up asking for permission for the site to use your microphone and / or camera.

• You need to provide permission for both camera and microphone for the video call to work as it should.

If you encounter an issue with Tacklit Telehealth, please check the camera and microphone permissions in your browser settings first.

If you are still having issues, your practitioner can let us know:

3.Supported Browsers

These are the supported browsers for your telehealth experience. Please check your device type and which browser is supported using that device. i.e. Android phone users cannot use the native browser to connect and will need to use Chrome or Firefox to access telehealth.

4.Didn't 'allow' the permissions pop up

The permission pop up comes up at the start of the call and 'Allow' must be selected in order for the telehealth call to be successful.

If the user selected 'Cancel' there will be an error message 'unable to access media' and it will display that no audio and no video are available. The quickest thing to do is exit this browser/call and start again by clicking on the telehealth link from the appointment confirmation.