Telehealth Set Up Guide

Here are a few checkpoints to consider when using Tacklit telehealth

1.Camera and Microphone access

If it's your first time using Tacklit Telehealth on a particular device, you may need to give permission to your camera and microphone to access Tacklit telehealth successfully.

• You can check this in your browser settings.
• Go to your browser settings, and search for either camera or microphone.
• Once you find the camera or microphone settings, make sure they are turned on.

Please note that all browsers display information differently, and you may need to search your browser settings for either 'camera' or 'microphone' to find these settings.

See below a screenshot from Google chrome, showing the camera and microphone permission settings.

If you click Microphone, it shows you the page below.

You can see below that the current setting is: 'Sites can ask to use your microphone'.

This is the correct setting for Telehealth.

2.Permission pop up

When the Tacklit Telehealth call begins, you may see a pop-up asking for permission for the site to use your microphone and / or camera.

• You need to provide permission for both camera and microphone for the video call to work as it should.

If you encounter an issue with Tacklit Telehealth, please check the camera and microphone permissions in your browser settings first. If you are still having issues, please let us know using the 'Ask us ?' button in Tacklit or by emailing help@tacklit.helpscoutapp.com.

Click here for a step by step on how to access Tacklit Telehealth.